
Adjust frequency caps so neighbors aren’t bombarded, and avoid messaging during solemn events or school emergencies. Ask frontline staff what feels right. Their read on tone and timing often outperforms dashboards, because they live the street reality every day.

Spell conditions clearly and honor them every time. Bait-and-switch crushes loyalty faster than a slow website. Use receipts, posters, and landing pages to match copy meticulously, so what was promised near the corner store is fulfilled without awkward surprises.

Pair campaigns with tangible help: a percent of proceeds for the library’s teen programs, or free hot cocoa at the park cleanup. When ads echo real support, residents reciprocate with attention, trust, and the kind of word-of-mouth money cannot buy.